We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- (a) we receive the returned product within 30 days following the date of purchase of the product;
- (b) the returned product is unused, in its original packaging (with any seal or shrink-wrap intact) and otherwise in a condition enabling us to sell the product as new;
In order to take advantage of your rights under this returns policy, you must:
- (a) send an email to firstname.lastname@example.org with your order number requesting an RMA (Return Merchandise Authorisation)
The following kinds of products may not be returned under this policy:
- (a) food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges provided we have been contacted within 7 days from the date of delivery to request an RMA.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- (a) we will not refund or exchange the product;
- (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
- (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
Our full trading name is The Homewares Company
Our principal trading address is The Homewares Company, 623 - 625 High Road, Leyton, London, E10 6RF, United Kingdom
Our email address is email@example.com
If you have any further questions please do not hesitate to contact us.
The Homewares Company