Returns Policy

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • (a) we receive the returned product within 30 days following the date of purchase of the product;
  • (b) the returned product is unused, in its original packaging (with any seal or shrink-wrap intact) and otherwise in a condition enabling us to sell the product as new;

Returns procedure

In order to take advantage of your rights under this returns policy, you must:

  • (a) send an email to returns@thehomewarescompany.com with your order number requesting an RMA (Return Merchandise Authorisation)

Exclusions

The following kinds of products may not be returned under this policy:

  • (a) food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges provided we have been contacted within 7 days from the date of delivery to request an RMA.


Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • (a) we will not refund or exchange the product;
  • (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

About us

Our full trading name is The Homewares Company

Our principal trading address is The Homewares Company, 623 - 625 High Road, Leyton, London, E10 6RF, United Kingdom

Our email address is info@thehomewarescompany.com

If you have any further questions please do not hesitate to contact us.
Kind Regards

Sales Team
The Homewares Company